FAQ
Got a question? Chances are it's answered below.
Authenticity
Are your jerseys 100% authentic? Yes. Every jersey we sell is guaranteed 100% authentic. We do not sell replicas, fakes, or unauthorized reproductions.
How do you verify authenticity? We check original tags and serial/reference numbers. See our Authenticity page for details.
What if I receive an item I believe is not authentic? Contact us immediately, we take this seriously, investigate every claim, and offer a full refund if it's substantiated.
Shipping & Delivery
Where do you ship? Worldwide, from Montréal, Canada.
How long does shipping take? Canada: 3–7 business days · United States: 5–10 business days · Europe: 7–14 business days · Rest of World: 10–21 business days. These are estimates, not guarantees.
Do you offer same-day delivery? Yes, if you're in the Greater Montréal area (Montréal, Laval, South Shore, North Shore) and order before 12:00 PM EST on a business day, we'll deliver it the same day for $14,99 CAD, free on orders of $150 CAD or more. You just have to choose the right option at checkout.
Do I have to pay customs or import fees? International orders may be subject to customs duties, taxes, or import fees charged by your country. These are the customer's responsibility and outside our control, check your local regulations before ordering.
How do I track my order? You'll get a tracking number by email once your order ships.
Returns & Refunds
What's your return policy? All sales are final. We only offer a refund or replacement if you receive an item with an undisclosed defect, transit damage, or a discrepancy from its description, reported within 7 days of delivery.
Can I return an item if it doesn't fit or I changed my mind? No. Because every jersey is carefully inspected before shipping, we don't accept returns for sizing or change of mind. Please check our Size Guide carefully before ordering.
How do I report a defective or incorrect item? Email contact@jerz442.com within 7 days of delivery with your order number, a description of the issue, and photos.
Who pays for return shipping? We do, but only when a defect or error claim is approved.
How long do refunds take? 5-7 business days after we receive and inspect the returned item.
Sizing
Do jerseys fit true to size? Sizing varies by brand and era, always check our Size Guide before ordering, especially for vintage pieces where cuts differ from modern kits.
Condition : New vs Vintage
What does "New" mean? Brand new, unworn, with original manufacturer tags attached, sourced from official suppliers.
What does "Vintage" mean? Pre-owned jerseys from past eras. They may show normal signs of wear consistent with their age, always clearly noted in the product description.
Can't find what you need? Contact us we usually reply within 24-48 hours.